Billing Information

If you have private health insurance with extras cover for physiotherapy, you will be eligible for rebates on your physiotherapy consultations. We recommend you contact your health fund for specific rebate amounts related to your policy. If you are covered, we can process your rebate instantly with your private health card at the time of your appointment. This means you will only need to pay the gap (the remainder of the fee not covered by your health fund).

If you have a chronic medical condition that is being managed by your GP under a Chronic Disease Management plan you may be eligible for Medicare rebates for up to five physiotherapy sessions per calendar year. A referral from your GP is required. For more information visit: http://www.health.gov.au/internet/main/publishing.nsf/content/health-medicare-health_pro-gp-pdf-allied-cnt.htm.

Under the Department of Veterans Affairs (DVA) benefits scheme, eligible cardholders can access physiotherapy treatment. If you are a Gold Card holder, you are eligible for physiotherapy services as needed. If you are a White Card holder, you are eligible for physiotherapy services for an accepted war or service caused injury or disease as needed. A referral from your GP is required. For more information visit: https://www.dva.gov.au/factsheet-hsv19-physiotherapy-services.

If you’re an employee with a workplace injury, you may be eligible to have your physiotherapy consultations billed directly to your relevant workers compensation insurer once you have a referral from your GP, a current WorkCover medical certificate and an approved claim number. If your claim is pending approval, we are still able to get your treatment underway, however you will be required to cover the cost until your claim has been accepted. Once this occurs, you are able to lodge your receipts for reimbursement from WorkCover or your Workers Compensation insurer. For QLD employees more information can be found at https://www.worksafe.qld.gov.au/claims-and-return-to-work/work-related-injuries and for NSW employees https://www.sira.nsw.gov.au/resources-library/workers-compensation-resources/publications/workers-and-claims/injured-at-work-guide

If you’re a Woolworths Group employee and injure yourself at work, you may be eligible for physiotherapy under FPES Physio Recovery. If this applies to you, report your injury to your manager. Your manager will contact FPES, who will organise an appointment with a nearby physiotherapist in the FPES network. FPES will cover up to six physiotherapy visits. If a you need more than six physiotherapy visits, you will need to file a WorkCover claim. Your workplace manager can guide you through this process if needed.

If you have been injured in a motor vehicle accident you may be eligible for physiotherapy under the Compulsory Third Party (CTP) scheme. In order for us to bill directly to your CTP insurer, we require a CTP claim number and written consent from the insurer advising they are willing to approve an initial physiotherapy assessment. After your initial assessment, we will send a treatment plan to your insurer, applying for further sessions. For QLD residents, more information about this process can be found at https://maic.qld.gov.au/how-to-make-a-claim/ and for NSW residents https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/injury-advice-centre/guide-for-people-injured-in-a-motor-vehicle-accident.

We are a National Disability Insurance Scheme (NDIS) registered provider. We can assist NDIS participants who are NDIA managed, plan managed or self-managed. For more information, please visit https://www.ndis.gov.au.

We are a registered provider for the Better Start initiative and the Better Start for Children with Disability initiative. The Better Start initiative allows eligible children to access funding for therapy and resources up to seven years of age and the Better Start for Children with a Disability initiative allows eligible children to access Medicare rebates for therapy for children up to thirteen years of age. For more information visit http://www.health.gov.au/children-disability.